Important Information
Policies
To help make your stay at Residence Inn by Marriott Chicago Lake Forest/Mettawa in Mettawa as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
The main rules are straightforward, with the pet fee and twice-weekly housekeeping worth noting early.
The policies at Residence Inn by Marriott Chicago Lake Forest/Mettawa cover arrival, departure, pets, payment, smoking, housekeeping, parking, and accessible accommodation. Each room includes apartment-style features, while several amenities, including parking and breakfast, are included with qualifying stays. Cancellation terms, incidental charges, occupancy rules, and special requests may differ by reservation and should be reviewed before confirmation.
- Check-In
Standard check-in begins at 3:00 PM.
- Check-Out
Standard check-out is by 12:00 PM.
- Minimum Check-In Age
The primary guest must be at least 21 years old to check in.
- Identification and Payment
A valid government-issued photo ID and accepted credit card may be required at arrival. Credit cards and contactless mobile payments are accepted.
- Deposit Requirements
A fixed incidental deposit amount is not published in the available property information. Any authorization or deposit attached to the reservation should be confirmed before arrival.
- Pet Policy
Pets are welcome, with a maximum published weight of 50 pounds. A nonrefundable fee of USD 100 per stay applies. Service animals are accepted without a fee or documentation.
- Smoking Policy
The hotel is a smoke-free property. Smoking is not permitted inside guest rooms or indoor public areas.
- Housekeeping Policy
Housekeeping is provided twice per week rather than every day.
- Parking Policy
Complimentary on-site self-parking is available. Long-term parking is also listed, while electric vehicle charging stations are not available.
- Children and Occupancy
Children are welcome. Maximum occupancy depends on the selected suite type, with the reservation system listing a maximum of eight guests per room across available categories.
- Cancellation Policy
Cancellation conditions depend on the selected rate and travel dates. Some reservations may allow cancellation before a stated deadline, while advance-purchase or discounted rates may be nonrefundable.
- Accessibility Policy
Accessible rooms and suites are limited and should be selected during booking when available. Specific mobility, hearing, bathroom, and parking features should be confirmed before arrival.
- Special Requests
Connecting accommodation, accessible features, early arrival, late departure, pet rooms, and specific floor placement are subject to availability and are not guaranteed until confirmed.
- Front Desk
The front desk operates 24 hours a day, allowing assistance with arrivals, service requests, and general guest needs.